Help center
How can we help?
Guides by topic
Getting started
Install the app, connect PLC, add a sender, create your first label.
2 guides
Printer setup
QZ Tray, Zebra, DYMO, Brother, Phomemo and laser printers.
5 guides
Labels & additional services
Products, cash on delivery, preferred delivery, bulk labels, cancelling.
1 guide
International & customs
Customs data, CN23, commercial and pro forma invoices.
1 guide
Tracking & day-end closing
Shipment tracking, tracking page, closing and pickup.
1 guide
Plan, billing & data
Change plan, usage cap, data retention, test mode.
1 guide
Popular guides
Quick answers
Which printers are supported?
Any laser printer (A4, A5, 2×A5) and thermal printers from Zebra, DYMO, Brother and Phomemo for 100×150 and 100×200 mm labels. Direct printing without a print dialog runs via the free QZ Tray.
The label is cut off – what can I do?
Check in the printer settings that the label format (100×150 or 100×200 mm) matches the label stock, and print without scaling.
PostConnect is unavailable?
You can always create labels directly in Austrian Post's PLC portal. Write to us and we will get back to you as soon as possible.
Contact
PostConnect support
Questions about the app, setup and billing – in German and English.
support@post-connect.comFeedback & ideas
Missing a feature? Write to us – every request goes straight to us.
Send a feature request