Tracking, shipping confirmation and customer notifications

Tracking number and shipping confirmation

In Settings under Fulfillment & customer notification:

• Mark order as “Fulfilled”: after the label is created, the Shopify order is marked as fulfilled with the tracking number (from Startup).
• Send shipping confirmation: Shopify sends your customers the shipping confirmation with tracking link.

Automatic tracking

From the Startup plan, PostConnect updates the status of your shipments automatically. For this you need Austrian Post's Tracking API credentials – they are separate from the PLC credentials and requested from Austrian Post. Enter them on the PLC account and click Test connection. The Tracking badge on the account shows everything is set.

The Tracking page in the app gives you the overview: active shipments, delivered today and shipments with problems.

Notify customers about status changes

From the Growth plan, choose under Tracking notifications for which events your customers get a Shopify “Shipping update” email:

• Shipped
• Out for delivery
• Delivery attempt failed
• At pickup location
• Delivered
• Returned

Requirements: Tracking API credentials and a Shopify order marked as fulfilled. No notifications are sent for returns.

Your own tracking page

From Growth you offer your customers their own tracking page. In the settings under Tracking page you enable it and choose a design – “Your colors” or one of the seasonal designs. Logo, brand colour and font can be customised on the Advanced plan.

Use Copy URL to copy the page address and add it to your Shopify notification templates. Without a tracking page, links lead to Austrian Post tracking or to the tracking service you chose under Tracking service.