Cancel, reprint or archive a label

Cancel

1. Open Labels in PostConnect (returns under Returns).
2. Select one or more shipments and choose Cancel.
3. Confirm. The cancellation cannot be undone.

PostConnect cancels the shipment with Austrian Post and reverts the matching fulfillment in Shopify. If the shipment is already on its way, the app shows “Shipment has already been dispatched and can no longer be cancelled”.

A cancelled label still counts towards your label quota for the current month.

Reprint

The existing label is printed again – no new shipment and no new label in your quota.

• In PostConnect under Labels: Print on the label.
• In the Shopify order: Print label in the PostConnect block or Print labels on the fulfillment card.

If an order has several labels, you choose which ones to print. Labels from the Austrian Post portal or other apps can't be reprinted.

Another label for the same order

For an extra parcel or a replacement, choose Create additional label in the order's menu. For an order that has already shipped, you choose which fulfillment the parcel belongs to.

Tidy up

• Filter Cancelled, then Archive all cancelled.
• Archived labels are under Show archived.
• If you archive an active shipment, it is cancelled with Austrian Post first. Shipments already on their way can only be archived after delivery.